RETURNS & EXCHANGES
We want you to love your order. 🤎
Because many Bless Your Hot Mess items are made especially for you after you order, our return process is a little different from a traditional retail store.
Please double-check your size, color, shipping address, and order details before checking out. If something isn't right when your order arrives, we're here to help.
MADE-TO-ORDER ITEMS
Can I return a made-to-order item because I changed my mind?
Because our made-to-order items are created specifically after your order is placed, we generally do not accept returns or exchanges for buyer's remorse, preference changes, or accidental selections.
Please review the product description and size guide carefully before ordering.
Can I exchange my shirt for a different size?
Because each made-to-order item is produced specifically for your order, we generally cannot offer exchanges when the wrong size was ordered.
That's why we strongly recommend checking our Size Guide before placing your order.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
What if my item arrives damaged or defective?
Well, bless it. That's not how your happy mail is supposed to arrive. 🤎
If your item arrives damaged or has a manufacturing/printing defect, please contact us promptly after delivery.
Include:
Your order number
A description of the problem
Clear photos showing the issue
We'll review the information and work with you on the appropriate resolution.
What if I received the wrong item?
If we sent you something different from what you ordered, please contact us with your order number and photos of the item you received.
We'll review the issue and work to make it right.
ORDER CHANGES & CANCELLATIONS
Can I change my order after I place it?
Contact us as soon as possible if you notice a mistake.
Because orders can enter production quickly, we cannot guarantee changes once an order has been submitted for fulfillment.
Can I cancel my order?
Contact us immediately if you need to request a cancellation.
If production has not started, we may be able to cancel the order. Once an item has entered production, cancellation may no longer be possible.
COLOR & PRINT VARIATIONS
My shirt looks slightly different from the mockup. Is that a defect?
Not necessarily.
We do our best to display our products accurately, but colors can vary slightly due to screen settings, garment color, garment-dye processes, and printing.
Placement and appearance may also vary slightly from product mockups.
Small variations that are normal to the garment or printing process generally aren't considered defects.
FINAL SALE & PERSONALIZED ITEMS
Are personalized items returnable?
Unless they arrive damaged, defective, or incorrect, personalized and custom-made products are final sale because they're created specifically for you.
Products marked Final Sale are also not eligible for return or exchange unless there is a qualifying problem with the item.
BEFORE SENDING ANYTHING BACK
Do I just mail my item back?
Please don't send an item back without contacting us first.
Contact us with your order information and we'll provide instructions if a return is authorized.
Items sent back without prior approval may not be eligible for a refund or replacement.
SOMETHING AIN'T RIGHT? HOLLER AT US. 🤎
We may sell a little Southern chaos, but your order shouldn't be one.
If there's a problem with your order, send us a message with your order number and we'll help figure out the next step.